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Writer's pictureBy The Financial District

50% Of Japanese Workers Say Customers Harass Them

Close to half of the service industry and other workers polled this year by a Japanese labor union said they have experienced "customer harassment" within the past two years, including serious cases such as being threatened and screamed at, according to results announced, Haruna Okuyama reported for Mainichi Japan.


A total of 46.8% of surveyed members reported being harassed by customers in the last two years.



The industrial union UA Zensen, whose 1.85 million members also include retail industry workers, carried out the survey between January and March and received responses from 33,133 members. Its first survey in 2017 unveiled the issue of customer harassment to the public.



A total of 46.8% of surveyed members reported being harassed by customers in the last two years. When asked what sort of incidents left the biggest mark, 39.8% chose "verbal abuse."


Responses in the freely written section included a case where a customer said, "You're just a woman," derisively to a worker and returned with a wooden sword, and another who screamed, "Shut up, I'll kill you," when spoken to about their dessert.



Threats and intimidation were the second most common form of harassment, cited by 14.7% of respondents. One said, "I was told, 'Grit your teeth,' and they tried to punch me and run me over with their car."




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