Altice Agrees To Internet Upgrades In West Virginia Settlement

Altice USA, the parent company of one of West Virginia’s largest internet providers, reached a settlement with the state to resolve thousands of consumer complaints, the Associated Press (AP) reported.

Altice entered the settlement without admitting to violations of the state’s Consumer Credit and Protection Act. I Photo: Altice USA Facebook

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Under the agreement, announced by Attorney General Patrick Morrisey, Altice will invest $40 million in internet infrastructure upgrades across West Virginia through 2027. Additionally, the company will provide $4 million in customer credits and pay the state $500,000.

Altice entered the settlement without admitting to violations of the state’s Consumer Credit and Protection Act.

“This is years in the making and a big win for the consumers in West Virginia,” Morrisey said. Altice operates in the state under the Optimum brand, previously known as Suddenlink Communications.

In 2022, Suddenlink was fined $2.2 million by the Public Service Commission for neglecting customer complaints, reducing staffing and maintenance, and altering its communication methods.