BSP PILOT TESTS BANK COMPLAINT CHATBOT
The Bangko Sentral ng Pilipinas (BSP) is now pilot testing a chatbot that will assist consumers who approach the BSP for complaints against BSP-Supervised Financial Institutions (BSFIs).
Named BSP Online Buddy or “BOB,” the chatbot will be fully deployed after the pilot testing.
The chatbot can efficiently handle queries from consumers sent through the webchat in the BSP Website, SMS, or social media (Facebook messenger). BOB can also respond to queries and complaints in English, Tagalog or Taglish.
Financial consumers are encouraged to use and take advantage of the technology to have accessible, continuous, timely and efficient platform for escalating complaints against BSFIs.