Cursor’s AI Help Desk Handles 80% of Internal Support Tickets

AI coding assistant startup Cursor is not only using artificial intelligence to help developers write code — it is also deploying AI extensively across its own internal operations, CEO Michael Truell told attendees at Fortune’s Brainstorm AI conference in San Francisco, Beatrice Nolan reported for Fortune Tech.

Cursor has surpassed $1 billion in annualized revenue and now employs more than 300 people. (Photo: Cursor AI) 

Truell said the company has already automated roughly 80% of its customer support tickets using AI. Cursor has also implemented an internal AI-powered communication system that allows employees to query information across the organization.

“We’ve actually done a lot of work internally on customizing that setup,” Truell said, adding that the company uses AI extensively for internal communications.

“We have a system where folks can ask any question about the company and get it answered by an AI,” he said.

Cursor also has “a few forward-deployed engineers” embedded internally who are building custom tools for operations and sales while experimenting with new applications.

Cursor, which is valued at $29.3 billion, said last month that it surpassed $1 billion in annualized revenue and now employs more than 300 people.

The company has grown rapidly since being founded in 2022 by four MIT graduates. Its AI coding tool, launched in 2023, has gained popularity among software developers for generating and editing code.