Globe Clarifies Malicious Messages Sent From Its Sender ID

Globe has received reports that its sender ID has been misused to distribute a malicious message allegedly targeting the President’s family or prominent political figures.

Globe is actively investigating this incident and is collaborating with relevant authorities and partners to prevent similar occurrences in the future.

The company wishes to clarify that this message is a result of spoofing, a fraudulent activity where unauthorized SMS messages are sent using a fake sender ID. This is typically carried out via fake cell towers deployed in specific areas.

Spoofing involves the use of an International Mobile Subscriber Identity (IMSI) catcher—a portable device that intercepts signals from mobile users within a certain radius by downgrading their connection to 2G, the older cellular network technology for voice calls and texts.

These spoofed messages do not pass through Globe's cellular network, allowing them to bypass the company’s stringent anti-fraud filters.

Globe is actively investigating this incident and is collaborating with relevant authorities and partners to prevent similar occurrences in the future. The company also reminds its customers to remain vigilant against suspicious text messages and to avoid engaging with the senders of such messages.

As a mobile network operator committed to public service, Globe reiterates that it does not send messages of a political nature and holds no political alliances.

Instead, Globe remains steadfast in its commitment to supporting the government in achieving shared goals, such as inclusive connectivity and fostering a digitally-enabled, thriving Filipino nation.