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  • Writer's pictureBy The Financial District

Software Giant Adobe Accused Of "Trapping Customers"

The US government has sued software giant Adobe, accusing it of violating consumer protection laws with "hidden" termination fees and a convoluted cancellation process, Natalie Sherman reported for BBC News.


Adobe disputed the claims and said it would fight the lawsuit. I Photo: Coolcaesar Wikimedia Commons



The Federal Trade Commission (FTC) said the firm had failed to clearly disclose its terms to customers, including the year-long length of a subscription and charges that would be triggered for canceling early.


In its complaint, the agency said Adobe had refused to modify its behavior because it would hurt the company financially.



Adobe disputed the claims and said it would fight the lawsuit.


“We are transparent with the terms and conditions of our subscription agreements and have a simple cancellation process," said Dana Rao, general counsel and chief trust officer.


"We will refute the FTC’s claims in court," he said. Adobe, founded in 1982, is known for software used to edit photos and PDFs, including Adobe Photoshop.




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