AboitizPower Leads Power Sector Innovation

AboitizPower, the holding company for the Aboitiz Group’s investments in power generation, distribution, and retail electricity services, have migrated their enterprise and legacy systems from on-premise servers to the Amazon Web Services (AWS), the cloud computing platform of the world’s leading tech company, Amazon Inc.

Photo Insert: AboitizPower delivers its Digital Transformation Strategy as more businesses shift to the cloud for improved performance, scalability, and reliability.

The migration positions AboitizPower, which has one million customers nationwide, at the forefront of IT innovation in the Philippine power sector, through the adoption of cloud computing capabilities.

Also, it provides the company with increased system reliability and scalability, reduced operating costs, and better customer service that will address key issues on its emerging business model.

"AboitizPower embraces innovation as a key enabler to the growth and success of our businesses. We are constantly on the lookout for ways to maximize the latest technologies and digital trends to enhance our operations and customer service," said Anton Mari G. Perdices, Chief Operating Officer of the AboitizPower Distribution Group.

"This digitalization initiative is aimed at improving each of (the company's) distribution utilities’ performance in batch processing, extraction and generation of operational and analytical reports, and resiliency during unplanned system outages," he added.

The AboitizPower distribution utilities umbrella includes Visayan Electric, Davao Light, Cotabato Light, and the Subic and Mactan EnerZones.

Each respective enterprise systems including Asset Management, GIS/mapping, and other legacy systems are now scheduled to move up to the cloud soon, following the migration of all customer service-related applications with the project set to conclude by April of 2022.

Lemuel Quilos, AboitizPower Vice President for IT, also said that the company’s fully migrated and optimized systems will reduce the processing time for most vital back-end processes like bill extraction and payment posting by up to 50%.

This will ultimately lead to the prompt servicing of customers and further streamlining of the MobileAP - a mobile app launched by AboitizPower in 2020, which lets its users check current and previous bills, see power consumption charts, and manage multiple accounts, he added.

AboitizPower is focused on delivering world-class products and services to its customers and stakeholders, and being an enabler for economic growth by incorporating digitalization and innovation at the core of its strategies.

Last year, AboitizPower introduced the HappyOrNot Customer Feedback Terminal across its business centers nationwide - a first for the Philippine energy sector.

With HappyOrNot, the company gets an immediate digital feedback loop that allows it to immediately address any pressing customer concerns in real-time.

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