British Gas advisers have been caught misleading customers with false promises about green energy, as reported by Ben Brewster in an openDemocracy investigation.
British Gas heating sales advisers were recorded making claims that hydrogen fuel would be rolled out across the UK and that boilers currently sold are capable of burning hydrogen instead of gas. I Photo: British Gas Facebook
Heating sales advisers from the company were recorded making claims that hydrogen fuel would be rolled out across the UK and that boilers currently sold are capable of burning hydrogen instead of gas, neither of which has been established yet.
One adviser also falsely asserted that hydrogen would reduce energy bills.
Furthermore, they provided misleading advice regarding heat pumps, including the false assertion that they are unsuitable for four-bedroom homes.
The claims made by these advisers have prompted one expert to suggest that British Gas advisers prioritize achieving targets for boiler sales over providing accurate information about heat pumps.
Heat pumps offer a more environmentally friendly way to heat homes by running on electricity and concentrating heat from the outdoors for indoor use.
Richard Lowes, an expert from the University of Exeter Energy Policy Group, accused British Gas of employing "cynical sales tactics" and called upon the Competition and Markets Authority (CMA) to initiate an investigation into "hydrogen greenwashing" within the gas industry.