McDonald’s System Suffers Worldwide Outages

McDonald’s experienced system failures globally Friday, resulting in the closure of some restaurants for several hours and prompting customer complaints on social media, as reported by Courtney Bonnell for the Associated Press (AP).

Downdetector, an outage tracker, noted a significant increase in issues with the McDonald’s app during the outage period.

McDonald’s Corp., based in Chicago, clarified that the issues were not due to a cybersecurity attack but rather a "technology outage" that was undergoing resolution.

The company stated, "We are aware of a technology outage, which impacted our restaurants; the issue is now being resolved." They also expressed gratitude to customers for their patience and apologized for any inconvenience caused.

In Japan, McDonald’s posted on social media that "operations are temporarily out at many of our stores nationwide" due to a "system failure." Similarly, in Hong Kong, the chain reported on Facebook that a "computer system failure" disrupted online orders and self-serve kiosks.

Downdetector, an outage tracker, noted a significant increase in issues with the McDonald’s app during the outage period. The cause of the outage was not specified in the reports by Jintamas Saksornchai, David Cohen, Jan M. Olsen, Kelvin Chan, Colleen Barry, and Yuri Kageyama for AP.

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