MORE Power Iloilo’s Magna Carta Compliance Shines

MORE Power Iloilo, a leading electricity distribution company in the Philippines, has just finished distributing the second batch of bill deposit refunds for its valued customers.

Photo Insert: MORE Power Iloilo reaffirms its commitment to consumer welfare by distributing the second batch of bill deposit refunds to its valued customers last July 7, 2023.

This initiative is in line with the Magna Carta for Residential Electricity Consumers, highlighting the company's dedication to fulfilling its obligations and providing financial relief to deserving customers.

The bill deposit refunds are not merely rewards but rather rights of the consumers as per the provisions of the Magna Carta for Residential Electricity Consumers.

Mr. Roel Castro, President and CEO of MORE Power, emphasized the company's commitment to fulfilling these obligations.

"We implemented this program in accordance with the law. The bill deposit is not ours; it belongs to our consumers. We are fulfilling our responsibility and returning what is rightfully theirs," stated Mr. Castro.

According to the Magna Carta for Residential Electricity Consumers, bill deposits can be refunded to consumers who have consistently paid on time for 36 months (or 3 years) without experiencing disconnection.

Additionally, an annual interest rate is credited to the customer's account to be deducted from their next billing, ensuring further benefits to the consumers. The program aims to both recognize and reward their loyalty while alleviating their financial burdens.

A recipient of the refund distributed last July 7, Violetta Tiongson of Rizal Pala-Pala Zone 1, expressed her gratitude for the added funds she can use for her daily needs.

"Whenever my bill arrives, I make sure to pay it immediately. I save whatever I can each day. Now, when my bill arrives, it will be much easier for me to settle. I will use this refund to bolster my savings and for future needs," said Tiangson.

Keiffer Espinosa, a barangay councilor from East Timawa, Molo, Iloilo City, also commended MORE Power's initiative and expressed appreciation for the assistance it provides to consumers in the area.

"This is a significant help that MORE Power provides to us consumers in Iloilo City," stated Espinosa. He further explained that he continues to pay in advance to avoid any disconnection.

The exemplary initiative taken by MORE Power has garnered attention and praise from various stakeholders.

Atty. Monalisa Dimalanta, Chairman of the Energy Regulatory Commission (ERC), commended MORE Power for setting an example for other distribution utilities. She applauded the company's commitment to transparency and consumer welfare.

The Iloilo City Government also recognized and appreciated MORE Power's efforts in refunding bill deposits.

Francis Cruz, Special Assistant to Mayor Jerry Treñas, acknowledged the dedication and commitment of MORE Power in providing the best possible service to the Ilonggos. "This exemplary act sets the benchmark for others to follow," stated Mr. Cruz.

The second batch of bill deposit refunds demonstrates MORE Power's unwavering commitment to its consumers and its dedication to providing reliable and efficient electricity services.

As the company continues to uphold its responsibilities and support its customers in Iloilo City, it sets a precedent for other utilities to prioritize consumer welfare and comply with the Magna Carta for Residential Electricity Consumers.

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