Solon Seeks Suspension Of Cebu Pac Franchise

A congressman has sought the suspension of the franchise of Cebu Pacific due to the complaints that the riding public has voiced out about the airline’s overbookings.

Photo Insert: What Cagayan de Oro Rep. Rufus Rodriguez highlighted shows that Cebu Pacific is raking in money at the expense of the rights of its airline customers.

The resolution was filed by Cagayan de Oro Rep. Rufus Rodriguez who cited complaints against Cebu Pacific Inc. where he zeroed in on the airline’s " history of unsatisfactory service to the public."

In a two-page resolution dated June 26, Rodriguez, the chairperson of the House committee on constitutional amendments, ticked off complaints of passengers who experienced flight cancellations and delays, and "unreliable" customer service.

"Reports online show that Cebu Pacific's financial statement reveals that revenues from rebookings, refunds, and cancellation of flights allegedly grew by 270 percent or P1.45 billion, reaching nearly ₱2 billion in the first quarter of this year; showing the Cebu Pacific is more interested in more profits than good service to the riding public," the resolution read.

What Rodriguez highlighted shows that Cebu Pacific is raking in money at the expense of the rights of its airline customers.

The airline said it" acknowledges the difficulties and frustrations that our passengers have been experiencing lately. This is primarily driven by fleet availability issues affecting the global aviation industry along with specific environmental factors,” Cebu Pacific said in a statement.

Cebu Pacific later apologized to its passengers for the disruptions citing the unavailability of spare parts for its planes during a Senate hearing.

The company said it has encountered supply-chain problems with Pratt & Whitney, the manufacturer of the engines for its Airbus fleet but failed to mention why it has overbooked its flights.

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