The Philippines' business process outsourcing (BPO) sector is expanding its operations to the Calabarzon region, leveraging the abundance of talent and government incentives available in the area.
IBPAP recently unveiled a five-year roadmap for the country's BPO sector, aiming to create more jobs and contribute to the national economy. I Photo: I.T. & Business Process Association of the Philippines Facebook
Celeste Ilagan, the chief Policy and Regulatory Affairs officer of the Information Technology and Business Process Association of the Philippines (IBPAP), highlighted that Calabarzon provinces are welcoming the BPO industry with open arms.
BPO firms relocating to sites within the five-province Calabarzon region can enjoy tax holidays of up to two years.
The government offers more incentives to firms moving outside of Metro Manila, and the Philippine Economic Zone Authority (PEZA) is actively encouraging infrastructure development to support the technology sector.
For example, Aboitiz InfraCapital is constructing a building dedicated solely to BPOs in Batangas, a province in the Calabarzon region.
IBPAP recently unveiled a five-year roadmap for the country's BPO sector, aiming to create more jobs and contribute to the national economy. The sector is targeting an additional 1.1 million employees by 2028, almost doubling its current workforce of approximately 1.57 million individuals.
By 2028, the BPO sector is projected to contribute around US$59 billion in annual revenues to the Philippine economy, with expectations of bringing in about US$35.4 billion this year.
The BPO industry sees Calabarzon as a strategic location for growth, benefiting from the region's talent pool and government support.