Globe To Implement Late Payment Fees

Globe will commence the enforcement of late payment fees outlined in the subscription agreement for mobile and broadband postpaid customers starting from December 1, 2023.

Globe's initiative aims to promote timely payment of monthly dues and ensure uninterrupted services. I Photo: Good Design Awards

This initiative aims to promote timely payment of monthly dues and ensure uninterrupted services. It's important to note that the late payment fee is not a new charge but has always been a part of the Globe subscription agreement with its customers.

A minimal late payment fee of PHP50 will be applicable to Mobile Postpaid, Platinum, and Globe At Home Broadband Postpaid accounts.

Charging a late payment fee is a standard practice for services with monthly recurring bills, including banks and credit card companies. Telco companies abroad also impose late payment fees.

Darius Delgado, Vice President and Head of Consumer Mobile Business of Globe, stated, "For the longest time, Globe had deferred charging the late payment fee, even though it is included in the terms and conditions of our postpaid subscription agreement. Given the current business environment where other sectors, including the government, are imposing late payment fees – an example is the LTO – we believe that the telco sector may follow suit. In our case, only postpaid customers, who constitute less than 5% of our total mobile customer base, will be charged."

Customers who believe they were charged late payment fees in error or have inquiries about their billing can contact Globe's customer service team via the official Globe Facebook Messenger channel, and Globe will rectify any confirmed errors.

In situations where payment due dates fall on a holiday or a weekend, Globe encourages customers to settle their bills before the due date using same-day payment posting channels.

To facilitate on-time payments, Globe provides online payment platforms such as the GlobeOne app and GCash to make it more convenient for customers to clear their bills.

Customers may also set up auto-debit arrangements through their respective banks.

Delgado added, "Our customers don't have to worry about the late payment fee if they pay on time. This fee is not meant to burden them but to encourage them to make prompt payments for uninterrupted connectivity services. We want to move away from the common practice of disconnecting services due to unpaid balances."

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